After a workplace injury left him unable to continue his job, David applied for support but was turned down following his initial assessment. Unsure what to do next, he came to one of our drop in advice sessions in Dawlish.
Our adviser went through the decision letter with him line by line, identifying gaps in the original assessment and gathering supporting evidence from his GP and physiotherapist. Together they prepared a detailed appeal, explaining clearly how his condition affected daily life.
The appeal was successful and David says having someone in his corner who understood the process made all the difference. He has since become an occasional volunteer with the charity himself, helping out at collection points when his health allows.