Frequently asked questions
Answers to the questions we are asked most often by homeowners and landlords.
Are all of your engineers Gas Safe registered?
Yes, every engineer who works on gas appliances holds a current Gas Safe registration and carries their card on every visit. You are welcome to ask to see it before any work begins.
Do you offer an emergency call out service?
Yes, we keep an engineer available outside normal hours for genuine emergencies such as burst pipes or a total loss of heating. Call our usual number and you will be given an honest idea of how long you will wait.
Which areas do you cover?
We cover Newton Abbot and the surrounding towns and villages across South Devon. Our areas we cover page lists the places we visit regularly and we are often happy to take on work slightly further afield.
Do you work on all makes of boiler?
We service and repair most makes and models, not only the ones we install. If you are not sure whether we can help with a particular boiler, ask us when you call and we will let you know.
Can you carry out a gas safety certificate for a rental property?
Yes, we carry out annual gas safety checks for landlords and can set up a rolling schedule across a portfolio of properties, with reminders sent ahead of each renewal.
Do you charge for a quote?
Most quotes are free, including our boiler installation surveys. We will always tell you upfront if a particular job needs a paid visit before we can quote accurately.
What happens if you find extra work is needed once a job has started?
We stop and explain what we have found before doing anything beyond the original job. You will always be told what is involved and why before any extra work goes ahead.